Terms of service

Terms of Service

Welcome to Nestromart. These Terms of Service govern your access to and use of our website, services, and products. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our store.

1. General Conditions

Nestromart operates an online store offering awnings and related outdoor products. By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

We reserve the right to refuse service, restrict access, or cancel transactions where permitted by law, including in cases of suspected fraud, misuse, or violation of these terms.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, and prices accurately. However, colors and appearance may vary depending on your screen and device.

Product availability, specifications, and descriptions may change without prior notice. If a material error affects your order, Nestromart may contact you to discuss an appropriate resolution, subject to applicable law.

3. Orders and Acceptance

When you place an order with Nestromart, you agree to provide accurate, complete, and current contact and delivery information.

Order placement does not necessarily mean that the order has been accepted. We may need to review an order before confirming it. If an order cannot be fulfilled, we will make reasonable efforts to contact you and explain the next steps.

Please review your order details carefully before submitting your purchase.

4. Pricing and Payment

Prices and applicable charges will be displayed during the ordering process. Any applicable taxes or additional charges will be shown where required.

Nestromart currently accepts Cash on Delivery (COD). Payment is due when your order is delivered, according to the delivery arrangements.

Please ensure that someone is available to receive the package and pay the amount due. If delivery cannot be completed, we may contact you to arrange an appropriate next step.

5. Shipping and Delivery

For eligible orders, Nestromart offers free shipping.

Our estimated shipping timelines are:

Order processing: 1–2 business days.
Transit time: 3–5 business days.
Estimated total delivery: 5–8 business days.

These are estimates, not guaranteed delivery dates. Actual delivery may vary due to location, carrier operations, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

6. Returns and Refunds

Eligible items may be returned free of charge when the return request is submitted within 14 business days after receiving the order, subject to our Return and Refund Policy and applicable law.

Refunds are generally processed within 3 business days after the returned item is received and approved. The time it takes for a refund to reach you may depend on the circumstances of the order and the applicable refund arrangement.

For full eligibility details and instructions, please review the Return and Refund Policy available on our website or contact Nestromart.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

7. Customer Responsibilities

When using our website, you agree not to:

Use the website for unlawful or fraudulent activities.
Submit false, misleading, or incomplete order information.
Attempt to interfere with the website's security or operation.
Copy, reproduce, or commercially exploit website content without authorization.
Use the website in a way that infringes another person's rights.

We may take reasonable action if these terms are violated, subject to applicable law.

8. Intellectual Property

Website content, including text, graphics, logos, design elements, and other materials owned or licensed by Nestromart, is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. These services may have their own terms and privacy policies.

Nestromart is not responsible for the content or policies of third-party websites that we do not control. Your use of third-party services may be subject to their separate terms.

10. Disclaimer and Limitation of Liability

To the extent permitted by law, the website and its content are provided subject to applicable legal warranties and conditions. We do not guarantee uninterrupted or error-free website access.

To the extent permitted by applicable law, Nestromart will not be liable for indirect or consequential losses arising from website use or delayed delivery caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

11. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website or your material violation of these terms, including infringement of third-party rights.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review the Privacy Policy before placing an order.

13. Changes to These Terms

Nestromart may update these Terms of Service from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated terms are posted indicates acceptance of the changes to the extent permitted by law.

14. Governing Law

These terms are subject to applicable laws and regulations. Any dispute will be handled in accordance with the laws and jurisdiction that apply to the transaction, without overriding mandatory consumer protections.