Refund policy

Return & Refund Policy

1. Overview

At Nestromart, customer satisfaction is important to us. We want you to feel confident when shopping for awnings and other products in our online store.

This policy explains our return eligibility, return process, and refund processing timeframe.

2. Return Window

Nestromart offers free returns on eligible items. To request a return, please contact us within 14 business days of receiving your order.

Return requests submitted after this period may not qualify unless otherwise required by applicable law.

3. Return Eligibility

To help us process your request, please ensure that:

You contact us within the applicable return window.
You provide your order number and relevant purchase details.
You explain the reason for the return.
You follow the return instructions provided by our support team.

Some products or circumstances may not qualify for a return. Please contact Nestromart to confirm eligibility before sending an item back.

4. How to Request a Return

To start a return with Nestromart, follow these steps:

Contact our customer support team by email or phone.
Provide your order number and explain why you want to return the item.
Wait for confirmation of eligibility and return instructions.
Follow the instructions provided by our support team.

Please do not send an item back before receiving return instructions from Nestromart.

5. Return Shipping

Nestromart offers free returns for eligible items. If your return is approved, our support team will explain how to return the product without charge.

Please contact us before arranging return shipping so we can guide you through the process.

6. Refund Processing Time

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 3 business days after the return is received and approved.

The time required to complete the refund arrangement may vary. Our customer support team will provide further details when your return is approved.

7. Cash on Delivery Refunds

Nestromart currently accepts Cash on Delivery (COD) only.

If you paid for your order using COD and your return is approved, please contact our support team to discuss the applicable refund arrangement. Refund arrangements will be confirmed after reviewing your request.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Nestromart as soon as possible.

Include your order details and, if possible, clear photographs showing the issue. Our team will review your request and explain the next steps.

9. Exchanges

If you would like to exchange a product, please contact Nestromart customer support. Exchanges depend on product availability and the circumstances of your request.